ONGOING SUPPORT

ONGOING SUPPORT

We understand how busy you are, and the balancing act in business of trying to keep up with the times, maintain stability, balance risk, and always seeking to gain competitive advantage. We enable these things by offering ongoing support services which wrap up more than the traditional offers found by IT providers.

We focus on:

Maintenance and Security - keeping systems up to date, secure, protected, and backed up so that you can recover. We actively seek to improve security to keep your data and business safe.

Responsive Service Desk - through our partners we can offer 24/7 support in a wide range of technologies with locally based agents. You will always feel like you are talking to someone that knows your network, so they can solve issues faster.

Consistency - we are pedantic about documentation and standardisation. We want to do things once, do them right, and create a recipe to be followed and improved upon in the future.

Technology Guidance and Awareness - we meet with our customers regularly to sit down and discuss current challenges, and look for technology options that may solve these.

Personal Service - we love coming to site regularly to get to know you, your staff and your business closely. It is much better working with a friend than a stranger you've never met.

Extending Your Team - as with all of our services, we work closely with your existing IT team, share ideas, skills and experience, so that we can best help you in a pinch.

SERVICE DESK

The best way to get a proper perspective as to whether your service desk is optimised is from an outside analysis of the resource. Sometimes, looking at it from an inward perspective, like that of someone already working in the enterprise, may be a bit blurred, and thus drawing out the problems and likely solutions becomes an onerous task.

We can handle this for you. By giving our company partial access to your service desk, be it through permitting us to handle some of your calls, or handling some of your tickets, we will look for the chink in the armour that you might have failed to notice.

Furthermore, by having one of our experts onsite to handle the calls and make the necessary observations, you can be guaranteed that we will come up with a plethora of different means by which you can optimise the relationship between you and your customers via your service desk.

Remember, improving your service desk, and consequentially your enterprise, doesn't mean that there is something wrong with the organisation. It only means that there are other more optimal means you can use to make sure that the business is running at full speed.

PRODUCTS WE HELP YOU PROCURE

  • INTERNET
  • PHONES
  • WEBSITES AND DOMAINS
  • SOFTWARE APPLICATIONS
  • HARDWARE

When it comes to Information Technology, not only do you require the right expertise for your business, but you also need state of the art equipment to go along with it.

Moreover, you need someone to guide you through the market, so that you can easily find what you are looking for, and, because of the influx of counterfeit products in said markets, you will be able to purchase legitimate and top-quality products.

The most essential of things you need to have is the internet, and more specifically, equipment that will ensure that you have a stable and fast connection speed. With our expertise both in the market and the integration process, you can be assured that you are getting the very best.